from django import forms
from django.contrib import admin
from django.utils import timezone
from django.utils.html import format_html
from django.utils.safestring import mark_safe
from django.utils.translation import gettext_lazy as _
from unfold.admin import ModelAdmin, TabularInline

from .models import (
    Equipment, EquipmentAssignment,
    Ticket, TicketComment,
    InternetProvider, InternetContract,
    WorkLog, ServiceCall,
    Consumable,
)


class LocationChoiceField(forms.ModelChoiceField):
    def label_from_instance(self, obj):
        type_label = obj.get_location_type_display()
        addr = obj.get_full_address() or obj.address or ''
        if obj.location_type == 'pharmacy':
            try:
                num = obj.pharmacy.pharmacy_number
                return f'Аптека №{num} — {addr}'
            except Exception:
                pass
        return f'{type_label} — {addr}' if addr else type_label


class InternetContractForm(forms.ModelForm):
    location = LocationChoiceField(
        queryset=None,
        label=_('Локация'),
    )

    def __init__(self, *args, **kwargs):
        super().__init__(*args, **kwargs)
        from apps.locations.models import Location
        self.fields['location'].queryset = (
            Location.objects
            .filter(is_active=True)
            .select_related('location_region')
            .prefetch_related('pharmacy')
            .order_by('location_type', 'address')
        )

    class Meta:
        model = InternetContract
        fields = '__all__'


# ---------------------------------------------------------------------------
# Equipment
# ---------------------------------------------------------------------------

class EquipmentAssignmentInline(TabularInline):
    model = EquipmentAssignment
    extra = 0
    fields = ('assigned_to', 'location', 'assigned_by', 'assigned_at', 'returned_at', 'notes')
    readonly_fields = ('assigned_at',)
    ordering = ('-assigned_at',)

    def has_delete_permission(self, request, obj=None):
        return False


class ConsumableInline(TabularInline):
    model = Consumable
    extra = 0
    fields = ('consumable_type', 'brand', 'model_number', 'color', 'status',
              'page_yield', 'installed_date', 'replaced_date')
    ordering = ('color',)
    verbose_name = 'Расходник'
    verbose_name_plural = 'Расходники (картриджи, тонеры)'

    def get_queryset(self, request):
        return super().get_queryset(request)


@admin.register(Equipment)
class EquipmentAdmin(ModelAdmin):
    list_display = [
        'type_display', 'brand', 'model', 'serial_number',
        'status_display', 'assigned_to', 'location',
        'warranty_display', 'updated_at',
    ]
    list_filter  = ['equipment_type', 'status', 'location__location_type', 'brand']
    search_fields = ['brand__name', 'model', 'serial_number', 'inventory_number', 'notes']
    list_select_related = ['assigned_to', 'location', 'brand']
    ordering = ['equipment_type', 'brand__name', 'model']

    readonly_fields = ['created_at', 'updated_at', 'warranty_display']

    fieldsets = (
        (_('Оборудование'), {
            'fields': ('equipment_type', 'brand', 'model', 'serial_number', 'inventory_number'),
        }),
        (_('Статус и размещение'), {
            'fields': ('status', 'assigned_to', 'location'),
        }),
        (_('Гарантия и закупка'), {
            'fields': ('purchase_date', 'warranty_until', 'warranty_display'),
        }),
        (_('Примечания'), {
            'fields': ('notes',),
            'classes': ('collapse',),
        }),
        (_('Служебное'), {
            'fields': ('created_at', 'updated_at'),
            'classes': ('collapse',),
        }),
    )

    inlines = [EquipmentAssignmentInline, ConsumableInline]

    def get_inlines(self, request, obj):
        inlines = [EquipmentAssignmentInline]
        if obj and obj.equipment_type in ('printer', 'scanner'):
            inlines.append(ConsumableInline)
        return inlines

    EQUIPMENT_ICONS = {
        'laptop':  '💻', 'desktop': '🖥️', 'monitor': '🖥️',
        'printer': '🖨️', 'phone':   '📱', 'tablet':  '📟',
        'router':  '📡', 'ups':     '🔋', 'scanner': '📠',
        'other':   '📦',
    }

    STATUS_COLORS = {
        'stock':       '#6b7280',
        'assigned':    '#16a34a',
        'repair':      '#ca8a04',
        'written_off': '#dc2626',
    }

    def type_display(self, obj):
        icon = self.EQUIPMENT_ICONS.get(obj.equipment_type, '📦')
        return format_html('{} {}', icon, obj.get_equipment_type_display())
    type_display.short_description = _('Тип')
    type_display.admin_order_field = 'equipment_type'

    def status_display(self, obj):
        color = self.STATUS_COLORS.get(obj.status, '#6b7280')
        return format_html(
            '<span style="color:{};font-weight:bold;">{}</span>',
            color, obj.get_status_display()
        )
    status_display.short_description = _('Статус')
    status_display.admin_order_field = 'status'

    def warranty_display(self, obj):
        status = obj.warranty_status
        if status == 'Действительна':
            return format_html('<span style="color:#16a34a;">{}</span>', status)
        if 'Истекает' in status:
            return format_html('<span style="color:#ca8a04;">{}</span>', status)
        if status == 'Истекла':
            return format_html('<span style="color:#dc2626;">{}</span>', status)
        return status
    warranty_display.short_description = _('Гарантия')


# ---------------------------------------------------------------------------
# Consumables
# ---------------------------------------------------------------------------

@admin.register(Consumable)
class ConsumableAdmin(ModelAdmin):
    list_display = [
        'consumable_type_display', 'brand', 'model_number',
        'color_display', 'status_display', 'equipment', 'location',
        'page_yield', 'installed_date',
    ]
    list_filter  = ['consumable_type', 'status', 'color']
    search_fields = ['brand', 'model_number', 'notes',
                     'equipment__brand__name', 'equipment__model']
    list_select_related = ['equipment', 'location']
    ordering = ['consumable_type', 'color', 'brand']

    readonly_fields = ['created_at', 'updated_at']

    fieldsets = (
        (_('Расходник'), {
            'fields': ('consumable_type', 'brand', 'model_number', 'color'),
        }),
        (_('Статус и размещение'), {
            'fields': ('status', 'equipment', 'location'),
        }),
        (_('Эксплуатация'), {
            'fields': ('page_yield', 'purchase_date', 'installed_date', 'replaced_date'),
        }),
        (_('Примечания'), {
            'fields': ('notes',),
            'classes': ('collapse',),
        }),
        (_('Служебное'), {
            'fields': ('created_at', 'updated_at'),
            'classes': ('collapse',),
        }),
    )

    COLOR_CIRCLES = {
        'black':   '#1f2937',
        'cyan':    '#0891b2',
        'magenta': '#db2777',
        'yellow':  '#ca8a04',
        'color':   'linear-gradient(135deg,#0891b2,#db2777,#ca8a04)',
        'na':      '#9ca3af',
    }

    STATUS_COLORS = {
        'in_stock':  '#16a34a',
        'installed': '#2563eb',
        'empty':     '#dc2626',
        'ordered':   '#ca8a04',
        'disposed':  '#9ca3af',
    }

    def consumable_type_display(self, obj):
        return obj.get_consumable_type_display()
    consumable_type_display.short_description = _('Тип')
    consumable_type_display.admin_order_field = 'consumable_type'

    def color_display(self, obj):
        bg = self.COLOR_CIRCLES.get(obj.color, '#9ca3af')
        style = f'background:{bg}' if 'gradient' not in bg else f'background-image:{bg}'
        return format_html(
            '<span style="display:inline-flex;align-items:center;gap:6px;">'
            '<span style="display:inline-block;width:12px;height:12px;'
            'border-radius:50%;{};border:1px solid #e5e7eb;"></span>{}'
            '</span>',
            style, obj.get_color_display(),
        )
    color_display.short_description = _('Цвет')
    color_display.admin_order_field = 'color'

    def status_display(self, obj):
        color = self.STATUS_COLORS.get(obj.status, '#6b7280')
        return format_html(
            '<span style="color:{};font-weight:bold;">{}</span>',
            color, obj.get_status_display(),
        )
    status_display.short_description = _('Статус')
    status_display.admin_order_field = 'status'


# ---------------------------------------------------------------------------
# Tickets
# ---------------------------------------------------------------------------

class TicketCommentInline(TabularInline):
    model = TicketComment
    extra = 1
    fields = ('author', 'text', 'is_internal', 'created_at')
    readonly_fields = ('created_at',)
    ordering = ('created_at',)


@admin.register(Ticket)
class TicketAdmin(ModelAdmin):
    list_display = [
        'number', 'title', 'ticket_type_display', 'priority_display',
        'status_display', 'requester', 'assignee', 'created_at', 'overdue_display',
    ]
    list_filter  = ['status', 'priority', 'ticket_type', 'assignee']
    search_fields = ['number', 'title', 'description', 'requester__last_name',
                     'requester__first_name']
    list_select_related = ['requester', 'assignee', 'equipment', 'location']
    ordering = ['-created_at']
    date_hierarchy = 'created_at'

    readonly_fields = ['number', 'created_at', 'updated_at', 'resolved_at', 'closed_at']

    fieldsets = (
        (_('Заявка'), {
            'fields': ('number', 'title', 'ticket_type', 'priority', 'status'),
        }),
        (_('Участники'), {
            'fields': ('requester', 'assignee'),
        }),
        (_('Связи'), {
            'fields': ('equipment', 'location'),
        }),
        (_('Описание и решение'), {
            'fields': ('description', 'resolution'),
        }),
        (_('Даты'), {
            'fields': ('created_at', 'updated_at', 'resolved_at', 'closed_at'),
            'classes': ('collapse',),
        }),
    )

    inlines = [TicketCommentInline]

    actions = ['mark_in_progress', 'mark_resolved', 'mark_closed']

    PRIORITY_COLORS = {
        'low':      '#6b7280',
        'medium':   '#2563eb',
        'high':     '#ca8a04',
        'critical': '#dc2626',
    }

    STATUS_COLORS = {
        'new':         '#2563eb',
        'in_progress': '#ca8a04',
        'waiting':     '#9333ea',
        'resolved':    '#16a34a',
        'closed':      '#6b7280',
    }

    def ticket_type_display(self, obj):
        return obj.get_ticket_type_display()
    ticket_type_display.short_description = _('Тип')
    ticket_type_display.admin_order_field = 'ticket_type'

    def priority_display(self, obj):
        color = self.PRIORITY_COLORS.get(obj.priority, '#6b7280')
        return format_html(
            '<span style="color:{};font-weight:bold;">{}</span>',
            color, obj.get_priority_display()
        )
    priority_display.short_description = _('Приоритет')
    priority_display.admin_order_field = 'priority'

    def status_display(self, obj):
        color = self.STATUS_COLORS.get(obj.status, '#6b7280')
        return format_html(
            '<span style="color:{};font-weight:bold;">{}</span>',
            color, obj.get_status_display()
        )
    status_display.short_description = _('Статус')
    status_display.admin_order_field = 'status'

    def overdue_display(self, obj):
        if obj.is_overdue:
            return format_html('<span style="color:#dc2626;font-weight:bold;">⚠ Просрочена</span>')
        return ''
    overdue_display.short_description = _('SLA')

    @admin.action(description=_('Взять в работу'))
    def mark_in_progress(self, request, queryset):
        updated = queryset.filter(status='new').update(
            status='in_progress', assignee=request.user
        )
        self.message_user(request, f'Взято в работу: {updated}')

    @admin.action(description=_('Отметить решёнными'))
    def mark_resolved(self, request, queryset):
        from django.utils import timezone
        for ticket in queryset.exclude(status__in=['resolved', 'closed']):
            ticket.status = 'resolved'
            ticket.save()
        self.message_user(request, f'Отмечено решёнными: {queryset.count()}')

    @admin.action(description=_('Закрыть'))
    def mark_closed(self, request, queryset):
        for ticket in queryset.exclude(status='closed'):
            ticket.status = 'closed'
            ticket.save()
        self.message_user(request, f'Закрыто: {queryset.count()}')

    def save_model(self, request, obj, form, change):
        if not change:
            obj.requester = obj.requester or request.user
        super().save_model(request, obj, form, change)


# ---------------------------------------------------------------------------
# Internet Providers & Contracts
# ---------------------------------------------------------------------------

class InternetContractInline(TabularInline):
    model = InternetContract
    extra = 0
    fields = ('location', 'contract_number', 'service_type', 'status',
              'bandwidth_down', 'bandwidth_up', 'monthly_cost', 'end_date')
    show_change_link = True


@admin.register(InternetProvider)
class InternetProviderAdmin(ModelAdmin):
    list_display  = ['name', 'phone', 'support_phone', 'email',
                     'active_contracts_count', 'is_active']
    list_filter   = ['is_active']
    search_fields = ['name', 'phone', 'email', 'support_phone']
    ordering = ['name']

    fieldsets = (
        (_('Провайдер'), {
            'fields': ('name', 'is_active'),
        }),
        (_('Контакты'), {
            'fields': ('phone', 'email', 'website'),
        }),
        (_('Техподдержка'), {
            'fields': ('support_phone', 'support_email'),
        }),
        (_('Примечания'), {
            'fields': ('notes',),
            'classes': ('collapse',),
        }),
    )

    inlines = [InternetContractInline]

    def active_contracts_count(self, obj):
        count = obj.active_contracts_count
        if count:
            return format_html('<span style="color:#16a34a;font-weight:bold;">{}</span>', count)
        return format_html('<span style="color:#9ca3af;">0</span>')
    active_contracts_count.short_description = _('Активных договоров')


@admin.register(InternetContract)
class InternetContractAdmin(ModelAdmin):
    form = InternetContractForm
    list_display  = [
        'provider', 'location', 'contract_number', 'service_type_display',
        'connection_type_display', 'status_display', 'bandwidth_display',
        'monthly_cost', 'end_date', 'expiry_display',
    ]
    list_filter   = ['status', 'service_type', 'connection_type', 'provider', 'location__location_type']
    search_fields = ['contract_number', 'account_number', 'static_ips',
                     'provider__name', 'location__address']
    list_select_related = ['provider', 'location']
    ordering = ['location', 'provider']

    readonly_fields = ['created_at', 'updated_at', 'ip_list_display']

    fieldsets = (
        (_('Договор'), {
            'fields': ('provider', 'contract_number', 'account_number',
                       'service_type', 'connection_type', 'status'),
        }),
        (_('Локация'), {
            'fields': ('location',),
        }),
        (_('Параметры'), {
            'fields': ('bandwidth_down', 'bandwidth_up', 'monthly_cost'),
        }),
        (_('Сроки'), {
            'fields': ('start_date', 'end_date'),
        }),
        (_('IP-адреса'), {
            'fields': ('static_ips', 'ip_list_display'),
        }),
        (_('Примечания'), {
            'fields': ('notes',),
            'classes': ('collapse',),
        }),
        (_('Служебное'), {
            'fields': ('created_at', 'updated_at'),
            'classes': ('collapse',),
        }),
    )

    STATUS_COLORS = {
        'active':     '#16a34a',
        'suspended':  '#ca8a04',
        'terminated': '#dc2626',
    }

    def status_display(self, obj):
        color = self.STATUS_COLORS.get(obj.status, '#6b7280')
        return format_html(
            '<span style="color:{};font-weight:bold;">{}</span>',
            color, obj.get_status_display()
        )
    status_display.short_description = _('Статус')
    status_display.admin_order_field = 'status'

    def service_type_display(self, obj):
        return obj.get_service_type_display()
    service_type_display.short_description = _('Услуга')
    service_type_display.admin_order_field = 'service_type'

    def connection_type_display(self, obj):
        return obj.get_connection_type_display() if obj.connection_type else '—'
    connection_type_display.short_description = _('Технология')
    connection_type_display.admin_order_field = 'connection_type'

    def expiry_display(self, obj):
        if not obj.end_date:
            return '—'
        if obj.status != 'active':
            return str(obj.end_date)
        if obj.is_expiring_soon:
            days = (obj.end_date - timezone.now().date()).days
            return format_html('<span style="color:#dc2626;font-weight:bold;">⚠ {} дн.</span>', days)
        return str(obj.end_date)
    expiry_display.short_description = _('Окончание')
    expiry_display.admin_order_field = 'end_date'

    def ip_list_display(self, obj):
        ips = obj.static_ip_list
        if not ips:
            return '—'
        return mark_safe('<br>'.join(
            format_html(
                '<code style="background:#f3f4f6;padding:2px 6px;border-radius:4px;">{}</code>',
                ip
            )
            for ip in ips
        ))
    ip_list_display.short_description = _('Статические IP')


# ---------------------------------------------------------------------------
# Work Logs & Service Calls
# ---------------------------------------------------------------------------

class LocationChoiceFieldSimple(forms.ModelChoiceField):
    def label_from_instance(self, obj):
        type_label = obj.get_location_type_display()
        addr = obj.get_full_address() or obj.address or ''
        if obj.location_type == 'pharmacy':
            try:
                num = obj.pharmacy.pharmacy_number
                return f'Аптека №{num} — {addr}'
            except Exception:
                pass
        return f'{type_label} — {addr}' if addr else type_label


def _location_queryset():
    from apps.locations.models import Location
    return (
        Location.objects
        .filter(is_active=True)
        .select_related('location_region')
        .prefetch_related('pharmacy')
        .order_by('location_type', 'address')
    )


class WorkLogForm(forms.ModelForm):
    location = LocationChoiceFieldSimple(
        queryset=None, required=False, label=_('Локация'),
    )

    def __init__(self, *args, **kwargs):
        super().__init__(*args, **kwargs)
        self.fields['location'].queryset = _location_queryset()

    class Meta:
        model = WorkLog
        fields = '__all__'


class ServiceCallForm(forms.ModelForm):
    location = LocationChoiceFieldSimple(
        queryset=None, required=False, label=_('Локация'),
    )

    def __init__(self, *args, **kwargs):
        super().__init__(*args, **kwargs)
        self.fields['location'].queryset = _location_queryset()

    class Meta:
        model = ServiceCall
        fields = '__all__'


@admin.register(WorkLog)
class WorkLogAdmin(ModelAdmin):
    form = WorkLogForm
    list_display  = ['date', 'technician', 'work_type_display', 'location',
                     'hours_spent', 'ticket', 'created_at']
    list_filter   = ['work_type', 'technician', 'date']
    search_fields = ['description', 'result', 'technician__last_name',
                     'technician__first_name']
    list_select_related = ['technician', 'location', 'ticket', 'equipment']
    ordering = ['-date', '-created_at']
    date_hierarchy = 'date'

    readonly_fields = ['created_at', 'updated_at']

    fieldsets = (
        (_('Работа'), {
            'fields': ('date', 'technician', 'work_type', 'location'),
        }),
        (_('Описание'), {
            'fields': ('description', 'result', 'hours_spent'),
        }),
        (_('Связи'), {
            'fields': ('equipment', 'ticket'),
        }),
        (_('Служебное'), {
            'fields': ('created_at', 'updated_at'),
            'classes': ('collapse',),
        }),
    )

    WORK_TYPE_COLORS = {
        'maintenance':  '#2563eb',
        'installation': '#16a34a',
        'repair':       '#ca8a04',
        'network':      '#9333ea',
        'software':     '#0891b2',
        'backup':       '#6b7280',
        'other':        '#6b7280',
    }

    def work_type_display(self, obj):
        color = self.WORK_TYPE_COLORS.get(obj.work_type, '#6b7280')
        return format_html(
            '<span style="color:{};font-weight:bold;">{}</span>',
            color, obj.get_work_type_display()
        )
    work_type_display.short_description = _('Вид работ')
    work_type_display.admin_order_field = 'work_type'

    def save_model(self, request, obj, form, change):
        if not change and not obj.technician_id:
            obj.technician = request.user
        super().save_model(request, obj, form, change)


@admin.register(ServiceCall)
class ServiceCallAdmin(ModelAdmin):
    form = ServiceCallForm
    list_display  = ['date_time', 'caller', 'handler', 'channel_display',
                     'location', 'duration_display', 'ticket']
    list_filter   = ['channel', 'handler', 'date_time']
    search_fields = ['description', 'resolution',
                     'caller__last_name', 'caller__first_name',
                     'handler__last_name', 'handler__first_name']
    list_select_related = ['caller', 'handler', 'location', 'ticket']
    ordering = ['-date_time']
    date_hierarchy = 'date_time'

    readonly_fields = ['created_at', 'duration_display']

    fieldsets = (
        (_('Обращение'), {
            'fields': ('date_time', 'channel', 'caller', 'handler', 'location'),
        }),
        (_('Содержание'), {
            'fields': ('description', 'resolution', 'minutes_spent', 'duration_display'),
        }),
        (_('Связи'), {
            'fields': ('ticket',),
        }),
        (_('Служебное'), {
            'fields': ('created_at',),
            'classes': ('collapse',),
        }),
    )

    CHANNEL_ICONS = {
        'phone':    '📞',
        'chat':     '💬',
        'email':    '📧',
        'personal': '🚶',
        'other':    '📋',
    }

    def channel_display(self, obj):
        icon = self.CHANNEL_ICONS.get(obj.channel, '📋')
        return format_html('{} {}', icon, obj.get_channel_display())
    channel_display.short_description = _('Канал')
    channel_display.admin_order_field = 'channel'

    def duration_display(self, obj):
        return obj.duration_display
    duration_display.short_description = _('Длительность')

    def save_model(self, request, obj, form, change):
        if not change and not obj.handler_id:
            obj.handler = request.user
        super().save_model(request, obj, form, change)